Sunday, March 11, 2012

OA Chronicles: Passive-Aggressive Organization

Some organizations are risk-takers and some are just merely going with the flow. Why is it that some organizations hum like well-oiled machines, while others stall at every intersection? Today, in an increasingly fast-pacing race, organizations must be able to shift quickly to succeed and grow.

It is said that a Passive-Aggressive Organization is when everybody agrees, but nothing changes. The worst case of passive-aggressive behavior involves destructive attitudes such as negativity, sulleness, resentment, procrastination, forgetting to do something, chronic lateness, and intentional inefficiency. This might be sad to hear, but this might also be true in some organizations. Nevertheless, it is also said that passive-aggressive organization are friendly place to work. I am wondering now if my organization can be considered as a passive-aggressive organization. But the question here is, "how do we know if this organization is passive-aggressive?". What are the qualifications?

According to Harvard Business Review, the following are the characteristics of a passive-aggressive organization:

Unclear Scope of Authority
Whenever this happens, it is not clear who makes the decisions, leading to dropped balls and to second-guessing or interference. Maybe I would be biased but I believe that my organization, as an institution, does not have this characteristic. But I have an experience in other organization that may relate to this. It happened just recently within my department. We had activities and competition from different departments of the school. I could say that our program head is passive one and so most of the actions taken by the department specially with competitions are assigned to me. It happened that the students did not cooperate with the activity and I was somehow blamed for it. I never thought it would happen since I did what I had to do and what was assigned to me only to find out that they were expecting for me to do everything.

Misleading Goals
These are common mistakes by managers when they give employees wrong interpretation or concept of something. Sometimes, because we are employees, we follow anything that is told us to do. There are times when I am given a task in my organization, I just follow it even though it's against my will or even though I know there is something wrong. There was a time when I talked to some students from other department about their misbehavior during an activity. Turns out that I was scolded by their department chair because according to her, I am not part of their department and I don't have enough right to do it. After that incident, I became passive when it comes to activities.

Agreement without Cooperation
There are employees who just say YES in every task or responsibility given to them, but in the end, it turns out that they don't even give any effort on what they say. There was another incident that happened just recently in my department, this time, with the students. We were joining a competition in creating a website. What I told the students is to prepare a template so that if the information are ready, all we have to do is just fill it in. My students just nodded and always said yes whenever I check or ask for an update from them. In the end, their YES turned out to be nothing. So we did the website the last minute and the result did not turn our well.

Do how do we solve the problem or even prevent this kind of organization? Here is map showing how to defend your career in passive-aggressive workplace.
Map to defend your career

For me, the best way to fight against a passive-aggressive organization is by starting with oneself. If you will be able to control yourself not to be a part of this type of organization, then you can influence others to do so.

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